WilyKit + WilyKat Backordered

FYI, I was informed that the SDCC exclusives are backordered by the CS rep that I talked to on the phone a few minutes ago. They did not confirm backorder until now because (it sounded like) they were hoping to have more in quicker than they got them. She said that those of us who didn't get a backorder notice should receive one today.

Sorry to be the bearer of bad news, but it didn't sound like it should be too much longer.

 

I wouldn't be surprised if the subscription figures were delayed.

 

At this point I almost expect them to be.

 

Well, still Mattel after all.

 

not surprised at all with everything that as happened and been announced over the last couple of weeks .

 

If the December figure is delayed that will delay the orders for people who wanted all the figures shipped together.

 

thankfully though, the current MOTUC figures were only delayed a few days. so not that big of deal.

 

I kind of like that MOTUC Darius figure.

 

Just checked, my CC charge dropped off. I read September 12 on the MattyCollector forums being the revised shipdate.
This sucks, but what can you do?

 

just reed this to not good news at all .

 

I wonder if that information came from the regular customer service centre? If so I wouldn't take their word as gospel as they often give out misinformation as they know very little about the product and usually the customer knows more than they do!

 

Lol that's true. I have not receive any email from matty at all yet.

 

I was transferred to their MattyCollector reps from the general service line. The woman I spoke to there was the one who told me about the backorder and that it's specific to some of the SDCC exclusives. She did NOT mention September 12(that came from another forum), only that backordered items are usually fulfilled within a week. This seems to be consistent with some people getting a shipping notice while others are told it's backordered.

 

I have received no ship or back order notice. Should I call?

 

I have received shipping notice on 7/29 but no product has arrived. The tracking stops in Commerce, CA, and has not moved since 7/29. I emailed CS but have not heard anything back yet. I was charged.
I also ordered on a later date another 2 sets. Those still say In Process or something. No notice on shipping or backorder.

 

I ordered 5 and received all of them already....different amounts on diff dates...all on that SDCC week....no issues on my part for delivery

 

Guess I will wait and hear from CS on the order, and shipping. I have never had an order not show up. Always takes a million years, but usually the tracker is updated at least. I find it odd that the shipment has not moved since 7/29. I'm in Minnesota, hopefully they will answer. I also ordered 2 more sets on like 7/24 that have not yet shipped.

 

Per Matty's Facebook page, they currently do not have any stock remaining:

https://facebook.com/story.php?story_fbid=10154397143669844&id=57309659843

 

Hmm. Well lets hope that everyone that still in limbo will at least get the ones they ordered.

 

I just received my shipping notice.
Now the long wait till it reaches Japan.